FAQ

Do you have a question? We might just have the right answer. Have a look below at the frequently asked questions. If you don't find the answer you were looking for, please contact us and we will answer you as quickly as possible.

Do you charge any shipping costs?

No we offer free shipping on all orders within the UK.

Can I return my order if I am not happy?

Yes, you have 30 days from the date of delivery to do that.

Is there any restocking fee?

No there isn't.

Can I cancel my order?

If you decide to cancel your order, you can do so by contacting us at info@veulora.com. Please do so as quickly as possible as we won't be able to cancel your order once it has been processed.

My order hasn't arrived in 9 working days, what should I do?

If you don't receive your order in 9 working days (Monday - Friday), just don't panic yet, occasional delays can occur due to many reasons, such as peak travel season, holidays, bad weather, etc... So please just wait additional 3 working days (Monday - Friday) and if you don't receive your order by then, please contact us at info@veulora.com and we will find out where the problem is.

Business information

Veulora is operated by HOR CLOTHES LIMITED, a company registered in the United Kingdom

Address: 6 Kintyre Drive, Stenson Fields, Derby, DE24 3JZ

Company number: 12194387

Email: info@veulora.com

Phone: +447441423455

Customer service: Monday - Friday from 9:00 to 20:00 GMT