Refund policy

RETURN & REFUND POLICY

At Veulora, we are committed to providing high-quality products designed to enhance your comfort and well-being. Your satisfaction is important to us.

1. Return Eligibility

You may request a return within 30 days of receiving your order. To be eligible for a return:

  • The item must be unused and in its original condition

  • The item must be in its original packaging

  • Proof of purchase is required

For hygiene and safety reasons, certain body care items may not be eligible for return once opened or used.

2. Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved:

  • A refund will be issued to your original payment method

  • Processing time may take 5–10 business days, depending on your bank or provider

Shipping costs are non-refundable unless the item arrived damaged or incorrect.

3. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

We will:

  • Offer a replacement at no additional cost, or

  • Provide a full refund if a replacement is not available

Please include photos of the item and packaging for faster assistance.

4. Exchanges

We currently do not offer direct exchanges. If you wish to replace an item, please return it (if eligible) and place a new order.

5. Non-Returnable Items

The following items are not eligible for return:

  • Used or worn products

  • Opened hygiene or personal care items

  • Items purchased on final sale

6. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

We recommend using a trackable shipping service, as we are not responsible for lost returns.

7. Order Cancellations

Orders can only be canceled within 12 hours of purchase. After this period, your order may already be processed and shipped.

8. Contact Us

If you have any questions or need assistance, please contact us:

📧 Email: info.veulora@gmail.com

We are here to help and ensure you have the best possible experience with Veulora.

9. Policy Updates

We reserve the right to update this policy at any time to reflect changes in our operations or legal requirements.

Thank you for choosing Veulora.